Frequently Asked Questions
What materials do you use in your jewellery?
We use only the finest materials including 18K and 22K gold, sterling silver, platinum, and ethically sourced diamonds and gemstones. All our products come with authenticity certificates.
Do you offer customization services?
Yes! We offer custom design services where you can work with our designers to create a unique piece that reflects your personal style. Contact us for more details on custom orders.
What is your return policy?
We offer a 30-day return policy on all unworn items in their original condition. Custom-made pieces are non-returnable unless there's a manufacturing defect. Please contact our support team to initiate a return.
How do I care for my jewellery?
To maintain the beauty of your JANGO jewellery, store pieces separately to avoid scratches, clean with a soft cloth, avoid exposure to chemicals and perfumes, and remove jewellery before swimming or exercising.
Do you ship internationally?
Yes, we ship worldwide! International shipping costs and delivery times vary by location. All international orders are fully insured and require signature upon delivery.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days. Express shipping (1-2 days) is available for an additional fee. International orders take 7-14 business days depending on the destination.
Are your diamonds ethically sourced?
Absolutely. We are committed to ethical sourcing and only work with suppliers who adhere to the Kimberley Process. All our diamonds are conflict-free and come with proper certification.
Do you offer gift wrapping?
Yes! All JANGO purchases come in our signature luxury packaging at no extra cost. We also offer special gift wrapping services with personalized messages for special occasions.